Updated 7/18/2019
- Building/Desk Items - Tickets involving Desk, Cubical, Chairs, Lights
- Desktop Software Support - Tickets involving Desktop installed software, Errors, Updates, New Software install
- Hardware Support - Tickets involving Company supplies hardware, Monitors, Desktop, Headset, Mouse and Keyboard
- Human Resources - Tickets involving New Hires, Desk Moves, Key Fobs, Termination's
- inContact - Tickets involving missing recordings, Agent errors, New Client or Update current client
- Knowledge Request - Tickets involving the Knowledgebase, New Articles, Update a Current article
- MRSpipeline - Tickets involving mrspipeline.com mostly APS and Services Group
- Secure Email - Tickets involving a secure email being sent, Recordings and credentials
- User Accounts - Tickets involving Creation or Updating any reps account, password reset, MFA
- UWpipeline (Legacy) - Tickets involving uwpipeline.mrspipeline.com
- UWpipeline (NB) - Tickets involving uwpipeline.com
Note: In each class, there is an Other option please use this if your ticket does not fall under any current option. The Classes will grow depending on the other ticket option.